Remote Support (1h)

Get direct access to Noswing expertise with a dedicated one-hour remote support session. One of our qualified engineers will work with you to review your system, answer questions, and help resolve technical issues related to your setup.

This service is ideal for troubleshooting, commissioning support, system optimization, or general guidance when working with Noswing anti-sway solutions.

What’s Included

During the session, our engineer can assist with:

• Reviewing your crane control setup and system architecture
• Troubleshooting anti-sway performance or communication issues
• Guidance on sensor integration and PLC interaction
• Support with parameter settings and configuration
• Answering technical questions related to your application
• Recommendations for improving system performance

How It Works

• The session is conducted remotely via your preferred meeting platform (e.g. Teams, Zoom, Google Meet)
• After purchase, a meeting is scheduled at a mutually convenient time
• You connect with a Noswing engineer for a focused 1-hour session

How to Prepare 

To make the most of your support session, we recommend providing relevant information in advance, such as:

• System description (PLC, drives, crane type)
• Sensor setup and communication details
• Description of the issue or questions
• Screenshots, videos, or project files (if applicable)

The more information you share beforehand, the more effectively we can assist you during the session.

Important Notes

• This service covers remote support only
• Time is booked per hour; additional time can be purchased if needed
• No changes are made directly to your system unless explicitly agreed during the session